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(Step 2)    FHC PORTAL


The Family History Centre Portal Page now has a completely new design

The Portal values are now provided and operated by a special Chrome Extension

Whereas the Portal Page we have known for some years was accessed at https://fhc.familysearch.org
the Portal Page is now access at https://www.familysearch.org/fhcenters/portal

However, the previous URL is still in use but will simply forward to the new URL.

This means that the Portal Status Tool does NOT now exist.

The Portal values of being able to access Premium Websites and Online
Image Records
are now provided by a Chrome Browser Extension

Please view and follow the instructions in this Help Article:
Family History Centre Premium Content Browser Extension

Most of our Family History Centre computers were installed with this new Chrome Extension in September 2021 by Remote Policy control, thereby providing access to the Portal Page without need for a manual installation of the Extension. However, the Help Article provides all you need to fulfil a manual installation of the Extension.

Some good news: it is now possible for our personal laptops to be configured with the Chrome Portal Extension, providing personal connection to the Premium Websites, but only when we are present in our Meetinghouses where there is a Family History Centre. The Extension will not function in our home environments. Smart phones and Tablets are not included.

The screenshot to the right shows the Family History Centre Premium Content Extension details when clicking the Green Disk Icon to the top right of the Chrome Browser Window.

In some instances, where there is a Family History Centre on a Temple site, due to different Internet security values, the Chrome Portal Extension fails to operate. If this is a predicament you are aware of for the Temple FHC near you, go to whatismyipaddress on one of the Temple FHC computers, and take a full screenshot of the web page appearing. Now contact FHC Support on uk_centresupport@churchservicemail.org and attach your screenshot. In your message to support state the Temple FHC Unit Number, the Name of the Centre and the Name of the Temple.

With the information you provide in this way a configuration can be made to invoke a normal working status for the Chrome Portal Extension, for your Temple FHC.