Family History Centre Technical Help

These following 4 steps are given as a guide for diagnosing computer connection problems at a Family History Centre.

You will need access to a computer at the Family History Centre either in person or by using the Splashtop App.
Login to the PC with the Administrator account if possible.

1. FILTER

2. FHC PORTAL

3. IP ADDRESS

4. BIGFIX

Pages accessed from the following links provide visual instruction about the devices found in a Family History Centre and Chapel Patch Panel, showing how they are connected for use in the Family History Centre, known as the Special Services Zone.

5. PATCH PANEL

6. FHC DEVICES

7. CONNECTIONS

8. GUIDES

Video Guides to help you deal with Family History Centre issues are linked below.

Awaiting Replacement

10. Checking the IP Address

11. Windows 10 Image to USB

12. Windows 10 Installation